The doctors, staff and others who are caring for you, keep records about your health and any care or treatment you receive from the NHS.

Your records are kept in a safe place in the surgery, either on computer or paper files.

Receptionists and secretaries are responsible for keeping your records in order and will, from time to time, access your records.

Other Agencies
On the rare occasion you may be receiving care from other people such as Social Services we may need to share some information about you so that we can work together for your benefit. We will only pass on information about you if they have a genuine need for it. There may also be other agencies that may ask for information, but we cannot give details without your permission.

We will not, without good reason:

Give your medical details over the phone, unless we are certain of who we are talking to.

Give details about you to your family or anyone else without your permission.

If you have any questions on confidentiality, please speak to the Practice Manager, Mrs Janet Case.

The Practice Nurses, Sisters Grimley & Cogan, are also available for help and advice. (Please ask the receptionist for availability).
 

Zero Tolerance

This practice operates a zero tolerance policy on work related violence. This is any incident where staff are abused, verbally or physically, threatened or assaulted.