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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Why does the Doctor Sometimes Run Late?

Unlike most surgeries, we offer longer (15 minute) appointments.  We try to run to time, but some patients need longer causing surgeries to run late.   As a result patients may be kept waiting. 

If surgery is running late please be patient.   Next time it may be you who needs extra time with the doctor.

What if I am late for my appointment?
As a general rule, if you are more than 5 minutes late for your appointment please expect to rebook it.   If you are up to 5 mins late you may be seen for 10 mins only.   Late arrivals for appointments over the day can result in the surgeries running very late and causes inconvenience to others.

Sick (Fit) Notes - 2016/ 2017

Sick (fit) notes (absence periods less than 7 days)
Patients requesting a sick note for the first seven days of sickness absence from work will be advised to complete a self certification for their employer.

A doctor’s note is not a legal requirement for the first seven days of absence and is not provided as an NHS service by the practice.

If a patient is required to provide a doctors note for this period of time, this is classed as a private sick note and is subject to a charge (please see private fees poster displayed in the reception area).

Sick (fit) notes (absence periods longer than 7 days)
When a patient requests a sick notes for illness exceeding the seven day period covered by self certification, we would ask that patients contact the surgery in the first instance by telephone for advice.

It is usual for the GP to need to see a patient in order to provide a sick note, so they can verify illness and advise on duration of leave from employment. However, there may be occasions where the GP is able to do this over the phone (for example a patient who has just been discharged from hospital after an operation where a specific recovery time is needed).

The doctor will determine the time period of absence and advise regarding any necessary follow up.

On-going sick (fit) notes
If you have an on going sick note, and are approaching the period where it is due to expire, and you feel medically unable to return to work, you need to contact the surgery PRIOR to the expiration of the sick note, so you can be advised as to the next best course of action. Your request will be passed through to the GP who normally sees you/ provided your previous note or another GP in their absence. They can advise if you need to be seen.

We would ask for as much information as possible when you contact the surgery (for example, if you are off work after an operation and need an extension of your note, how long are you requesting, when does your current note expire and when are you next due to see your specialist/ other health professional?).

Return to work
If you are able to return to your role in your normal capacity or have arranged a mutually agreed phased return with your employer and your sick note has reached its expiry date, you DO NOT require any further documentation from your GP.

If you wish to go back to work BEFORE your note is due to expire, please contact the surgery and a GP can advise accordingly and provide a return to work note as appropriate.

If you wish to return to work and require a return to work with workplace amendments, the GP can provide appropriate suggestions on a note for your employer to consider. We would ask you contact the surgery in advance of such circumstances, to allow a GP to discuss this with you and provide documentation as appropriate.

Doctors will only provide a sick (fit) note in such circumstances that they feel a patient has a medical condition that whereby the patient would be unable to perform their job.

For further information see

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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